Could not communicate with the VM agent for snapshot status.

 

A Backup failure alert has been activated


Description

Could not communicate with the VM agent for snapshot status.

Steps to resolve the issues :

1. first disable the backup of machine which has issues.
2. then flow the below steps.

In Azure VM --> C:\Packages\Plugins\Microsoft.Azure.RecoveryServices.VMSnapshot found that required metadata and other files were removed.

Steps Performed to resolve the issue:

  1. Rename the Folder "Microsoft.Azure.RecoveryServices.VMSnapshot" available in C:\Packages\Plugins
  2. Copy the "Microsoft.Azure.RecoveryServices.VMSnapshot" folder from working machine
  3. Take Registry backup

4.Run registry key command one by one

REG ADD "HKLM\SOFTWARE\Microsoft\BcdrAgent" /v IsProviderInstalled /t REG_SZ /d False /f

REG ADD "HKLM\SOFTWARE\Microsoft\BcdrAgentPersistentKeys" /v IsCommonProviderInstalled /t REG_SZ /d False /f

  1. Restart Windows Azure guest agent service
  2. Trigger Backup in Azure Portal (Open VM --> Backup --> Backup Now)

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